Policies

Email/Hour of Operation/Customer Service Policy:

Our hours of operation are Mon-Fri 9am- 5pm. Customer service is available during our hours of operation only. Please allow 3-5 business days for a email reply.

We are here to service your request and address any questions or concerns to ensure that you have the best experience with our company. Email our support team at EVERYTHANGBUTTER@GMAIL.COM

 

Payment Processing Policy:

We are not responsible for payments that are unable to be verified. Payments that are unable to be verified includes:

- INCORRECT ZIP CODE

- MISMATCH BILLING AND SHIPPING ADDRESS 

- CARD USED IS NOT THE SAME AS NAME ON ORDER

- INVALID ADDRESS

- INCORRECT EMAIL PLACED ON LINE AT TIME OF ORDER. 

If we can not verify your payment within 5-7 business days your order will be cancelled and you will automatically receive a refund. Identification is required to ensure the order being placed is not fraudulent and you are the person placing said order. 

RETURN/SHIPPING POLICY ::

everythangButter processes all orders in the order in which they are received. We do not accept rush orders. 

everythangButter’s Ready 2 $LAY units will ship after your payment has processed and your unit is completed, which can range from 7-21 business days.

All orders placed over the weekend and/or holidays, will begin processing the following business day. 

Once your order is prepared for shipping, a detailed conformation of a tracking number will be sent via email. You are required to sign for this package upon arrival. 

everythangButter is not responsible for lost or stolen packages. In the event that your package has not arrived as expected please contact USPS. (1-800-ASK-USPS).

By completing a purchase with everythangButter you are agreeing to this policy. To fully protect our clients orders all packages comes fully insured. By ordering, one acknowledges and agree to the processing time for all orders, this timeframe does not include weekends and holidays. One agrees that all information provided including cap size is correct and understand that the owner is not at fault if the requested unit does not fit properly due to inaccurate measurements. One understands that there will not be any refunds or exchanges on any custom wig. One understands and is aware of the maintenance required for each type of wig and at least have basic knowledge of wig care and installations.

 

REFUND POLICY ::

IMPORTANT :: ALL SALES ARE FINAL AND THERE ARE NO REFUNDS ALLOWED.

You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 5 days from original purchase for a new order. Any exchange request that is not received within the 5 day time frame will be disqualified. The product must be sent back in its original condition as it was shipped from us which means no dye, no chemicals, unraveled, combed, washed, brushed, cut, worn, colored, overall altered in any way.

 

Important :: ZERO TOLERANCE CHARGEBACK POLICY

Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed"